1. The Disruption (Challenge the Model)
You think your boss gets mad at you.
They aren't mad at you. They are mad at the Loss of Momentum.
When a cancellation happens, it's like slamming the brakes. The anger is just the whiplash.
2. The Anchor (The Familiar Experience)
Imagine you are the passenger in a car. The Doctor is driving.
Every pothole, they scream. Every traffic jam, they pound the wheel.
You can't drive for them. But you can run the GPS.
Re-route before they hit the pothole. Make the road smooth.
3. The Reorganization (The "Oh" Moment)
The Schedule is the Road. A No-Show is a massive pothole.
Your job isn't to fix the car. It's to Patch the Pothole before the Doctor sees it.
4. The Why (The Mechanism)
This is "Emotional Contagion."
A stressed leader infects the whole team. But a prepared team calms the leader.
5. The Solution (Compression)
The Buffer Rule:
Never present a problem without a solution in progress.
Don't say: "Dr. Smith, your 2 PM canceled."
Do say: "Dr. Smith, the 2 PM moved, but I'm already reaching out to Mrs. Jones and Mike to fill it."