1. The Disruption (Challenge the Model)
You think saying "No" is a weakness.
This is Control Freak logic.
By holding onto every task, you become the bottleneck. You aren't helping the team; you are slowing them down.
2. The Anchor (The Familiar Experience)
Juggling 3 balls is art.
Juggling 10 balls is a mess. The juggler is sweating, stumbling, and eventually, the balls fall.
You are trying to juggle: Scheduling, Insurance, HR, Billing, IT, Plumbing...
You aren't doing any of them well.
3. The Reorganization (The "Oh" Moment)
Differentiate between High-Value Balls (Patient Relationships, Team Culture) and Low-Value Balls (Data Entry, Reminder Calls).
If you drop a Relationship Ball, it shatters. If you drop a Data Entry Ball, nothing happens — if you have a system to catch it.
4. The Why (The Mechanism)
This is "Decision Fatigue."
Your brain has a limited number of good decisions per day.
Waste them on scheduling, and you have nothing left for handling humans.
5. The Solution (Compression)
The 3 D's Rule:
- Do: Only you have the skill? (Handling a grievance).
- Delegate: Can a team member do this?
- Delete/Automate: Can a machine do this?